At 24/7 Garage Door and Gate Services LLC ("Company," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By accessing or using our website (https://www.247garage-door.com) or our services, you consent to the practices described in this Privacy Policy. Please review this statement carefully, as it may be updated periodically.
Information We Collect
We may collect the following types of information:
Non-Personally Identifiable Information
This includes browser type, language preferences, referring site, date and time of visits, IP address, and other technical data. This information helps us understand how visitors use our website.
Personally Identifiable Information
When you interact with us (e.g., booking a service, submitting inquiries), we may collect your name, email address, phone number, address, and other contact details you provide. When you call us, we may also collect an audio recording and/or a transcript of the call, as described in "Phone Calls, Call Recording, and Automated (AI) Assistant" below.
Usage Data
Information about how you access and interact with the website, including pages visited, links clicked, and other usage statistics.
Cookies and Tracking Technologies
Data collected through cookies, web beacons, and other tracking technologies as detailed below.
Notice at Collection — Categories of Personal Information (California)
In the past 12 months we have collected the following categories of personal information, as defined by the CCPA:
- Identifiers (name, postal address, email address, phone number).
- Customer records / commercial information (services requested and purchased, appointment details).
- Internet or network activity (pages visited, interactions, IP address, device and browser data).
- Geolocation data (approximate service location derived from the address you provide).
- Audio and electronic information (recordings and/or transcripts of phone calls, including calls handled by our automated assistant).
Sources of this information: directly from you (forms, calls, texts, bookings); automatically from your device when you use our website; and from our service providers (for example, scheduling, telephone/AI-assistant, and form vendors).
Business purposes for collection: to schedule and provide service, communicate with you, process bookings, maintain security, improve our website and service, and comply with law — as described in “How We Use Your Information.”
Disclosure: we disclose these categories to service providers that process the information on our behalf. We do not sell personal information, and we do not share it for cross-context behavioral advertising except for analytics or advertising cookies you have consented to (see our Do Not Sell or Share My Personal Information page).
Sensitive personal information: we do not collect or use sensitive personal information for purposes that would require a right-to-limit option.
Retention: we keep each category only as long as needed for the purposes above or as required by law. Call recordings and transcripts are retained as described in “Phone Calls, Call Recording, and Automated (AI) Assistant,” after which they are deleted or de-identified.
How We Use Your Information
We use your information for the following purposes:
- To process service bookings and confirm appointments.
- To send SMS notifications and updates about your service.
- To respond to inquiries and provide support.
- To improve our services, website, and customer experience.
- To communicate with you regarding promotions or important updates (with your consent where required).
- To maintain the security and integrity of our website and services.
- To answer, route, record, and transcribe phone calls (including calls handled by an automated AI assistant) for scheduling, quality assurance, training, and improving our service.
- To comply with applicable laws and regulations.
Sharing of Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.
We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided that such parties agree to keep this information confidential.
We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or subpoenas).
We do not sell, trade, or rent your personal information to others.
Phone Calls, Call Recording, and Automated (AI) Assistant
Automated assistant. Some incoming calls to our phone number may be answered by an automated, artificial-intelligence ("AI") virtual assistant rather than a live person. The assistant can answer common questions, take messages, and help schedule service. It identifies itself as an automated assistant, and you may ask to speak with a live team member or request a callback at any time.
Call recording and your consent. We may record and/or transcribe telephone calls with us, including calls handled by our AI assistant, for quality assurance, staff training, confirming appointment details, resolving disputes, and improving our service. California is an all-party-consent state for call recording. At the start of a recorded call you will hear a notice that the call may be recorded; by continuing the call after that notice, you consent to being recorded. If you prefer not to be recorded, you may tell us, end the call, or contact us in writing instead (by email, text message, or our online contact form), and we will be glad to help you without recording.
How we use call information. From these calls we may collect your name, phone number, the audio recording and/or a transcript, and the details you share (such as your address and the service you need). We use this information only for the purposes described in this Policy and to provide the service you request. We do not sell call recordings or transcripts, and we do not use them for advertising or to build advertising profiles.
Service providers. Our telephone, AI-assistant, and call-handling functions are provided by third-party vendors who process this information on our behalf under confidentiality and data-protection obligations and who are not permitted to use it for their own purposes.
Retention. We keep call recordings and transcripts only for as long as needed for the purposes above or as required by law, after which they are deleted or de-identified.
SMS Messaging Policy
We may use your phone number to send you service updates and appointment reminders via SMS. By providing your phone number, you consent to receive such messages under the following terms:
- Message Frequency: Message frequency varies depending on your interactions with our services.
- Opt-Out Instructions: You can opt out of receiving SMS messages at any time by replying STOP to any of our messages.
- Help Instructions: For assistance, reply HELP to any of our messages, or contact us at [email protected].
- Charges: Standard message and data rates may apply based on your mobile carrier's plan.
- Privacy: We do not sell or share your personal information with third parties. For more details on how we handle your data, see our full Privacy Policy.
If you have any questions about this policy, feel free to contact us via email at [email protected].
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, store your preferences, and provide personalized content and advertisements.
Types of cookies we use include:
- Essential Cookies: Necessary for the website to function properly.
- Performance Cookies: Help us understand how users interact with our website.
- Functional Cookies: Remember your preferences and choices.
- Advertising Cookies: Used to deliver advertisements that are relevant to you.
You can disable cookies through your browser settings; however, disabling cookies may affect your ability to use certain features of the website.
For full details, please refer to our Cookie Policy. You can change your choices at any time via Cookie Settings.
Do Not Track
Some browsers offer a “Do Not Track” (“DNT”) setting. There is no industry-standard response to DNT signals, so our website does not currently respond to them. Google Analytics loads by default to measure site traffic, and you may opt out at any time through our Cookie Settings. Session recording (Microsoft Clarity) also runs by default, with all text you type masked, and you can opt out anytime; advertising cookies load only if you turn them on. We honor the Global Privacy Control (GPC) signal; when your browser sends it, we treat it as an opt-out of analytics, advertising, and session recording, as described on our Do Not Sell or Share My Personal Information page.
Analytics Providers
We use Google Analytics to understand how visitors find and use our website. Google Analytics loads by default to measure site traffic; you can opt out at any time through our Cookie Settings, and we automatically opt you out if your browser sends a Global Privacy Control (GPC) signal. Google Analytics advertising features (Google Signals) are turned off, so this data is not used for cross-context behavioral advertising. We also offer Microsoft Clarity, which records anonymized session interactions such as clicks, scrolls, mouse movement, and heatmaps to help us improve usability; all text and form inputs are masked, so we do not capture what you type. Microsoft Clarity records by default; you can opt out at any time through our cookie banner or Cookie Settings, we honor the Global Privacy Control signal, and it does not run on our contact, booking, or cost-calculator pages. Microsoft is a third party that may use the data for its own purposes, as described in its Privacy Statement. See Google's Privacy Policy and Microsoft's Privacy Statement for details.
Security
We take reasonable administrative, technical, and physical measures to safeguard your information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
If you believe your interaction with us is no longer secure, please contact us immediately.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
Depending on your jurisdiction (e.g., if you are a resident of California or the European Economic Area), you may have the following rights regarding your personal information:
- Right to access and obtain a copy of your personal data.
- Right to correct inaccurate or incomplete data.
- Right to request deletion of your personal data.
- Right to restrict processing of your personal data.
- Right to data portability.
- Right to object to processing of your personal data.
- Right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at [email protected].
CCPA Privacy Rights (California Residents)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, disclose, and share.
- The right to correct inaccurate personal information we maintain about you.
- The right to request that we delete personal information we collected from you.
- The right to opt out of the sale or sharing of your personal information (note: we do not sell personal information; “sharing” refers to cross-context behavioral advertising).
- The right to limit the use and disclosure of sensitive personal information.
- The right not to receive discriminatory treatment for exercising any of these rights.
For more information, or to exercise your CCPA rights, please contact us at [email protected]. You may also visit our Do Not Sell or Share My Personal Information page.
Children's Privacy (COPPA Compliance)
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to remove that information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy regularly for any updates. The date this Privacy Policy was last updated is indicated at the top of the page.
Contact Us
If you have any questions about this Privacy Policy, our SMS Policy, or how we handle your personal information, please contact us at:
Phone: (909) 264-7415
Email: [email protected]
Mailing address: 24/7 Garage Door and Gate Services LLC, 722 Forest Park Dr, Riverside, CA 92501
Important Notice
Official 24/7 Garage Door and Gate Services LLC in Riverside, CA. We operate solely under this exact name, with one verified phone and email. Any variation in name, number, or website is not our company. Phone: (909) 264-7415 Email: [email protected]. Learn more here.